Cancellation and No Call/No Show Policy
NOTE: Each independent stylist reserves the right to amend these policies stated here to align with their independent business policies.
POLICY held by Krista Dayhoff, Owner of Dimensions Salon.
Your appointments are very important to me and are reserved specifically for you. I understand that sometimes life happens and schedule adjustments will need to occur. My time is valuable to me, to you, and to other guests. It's important I maintain a schedule that runs on time to accommodate everyone’s busy life.
To best serve all guests, cancellations and no show policies are as follows:
-All appointments require a 24 hour notice of cancellation to allow Dimensions Salon to fill the appointment time with those on a wait list.
-After the first cancellation (less than a 24 hour notice), in order to book another appointment you will be required to pay a cancellation fee prior to booking your new appointment.
$25 for appointments scheduled for 2 hours or less.
$50 for appointments scheduled for 2 hours or more.
-If a second cancellation under 24 hours occurs, all future appointments will require a non refundable 50% deposit that will go towards your service price of your next scheduled appointment.
-When running late to an appointment, please call Dimensions Salon to see if your appointment is still able to be accommodated. Some of the service may not be completed due to time constraints. Pricing will not reflect such adjustments.
-Guests arriving more than 15 minutes later than the scheduled appointment time may be required to be rescheduled to a later date.
No Call/No Show
-If ANY no call/no show appointments occur, you will be required to pay 50% of the missed appointment service price plus a $25 fee in order to book a new appointment.
-If two or more no call/no show appointments occur, all future appointments will require a non refundable 50% deposit that will go towards your service price of your next scheduled appointment.
-If outstanding fees are owed to Dimensions Salon, booking will not be allowed until it is paid in full, no exceptions.
-Fees may be assigned prior to being allowed to book a future appointment. Dimensions Salon would love to serve you and work with you. Dimensions Salon understands that life gets in the way sometimes, but in order to best serve everyone, fees are incurred to encourage good attendance.
Re-do and Returns
-Returns of products purchased at Dimensions Salon will be accepted within fourteen (14) days of date of purchase.
-All hair services not satisfactory will be granted a re-do adjustment within seven (7) days of date of service. This does not support a change of mind or request for a different color outside the scope of the agreement struck in the consultation. This only supports adjustments to the current style, cut, curl, or color.